P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Bangkok with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
It takes approximately 40 minutes from the centre of Bangkok to the two international airports serving the city. If you are thinking of booking a return transfer, we recommend booking the pick-up at the hotel at least 2,5 hours before the flight departure time.
If you have booked a transfer to or from Laem Chabang Port, the estimated journey is 2 hours.
Payment

The payment can be made in euros (banknotes) or in Thai bahts.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

8.50 / 10

8.4866666666667

359 reviews | 6,520 travellers

5 out of 359 reviews

11 / 13 / 2022

Mery

Miami, The United States

Had to wait to get a taxi

Our team calculates a reasonable amount of time for passengers on intercontinental flights to disembark, get through passport control, collect their bags, and access the public area. We have confirmed that our driver met you one hour and eight minutes after your plane landed, which is normal. We are sorry, however, if you were not completely satisfied with the service.

I travelled by myself

09 / 20 / 2022

Peter

Australia

Car failed to arrive. No one has responded to my earlier request. We were left at Bangkok airport at 4 am after delayed flight. No refund was processed either. Terrible service and the app makes it very hard to contact anyone when you need help. I CANNOT RECOMMEND THIS COMPANY

The driver had an accident on the way and therefore could not pick you up and report what happened. We are sorry for the inconvenience caused. The corresponding refund has been processed.

I travelled with my partner

11 / 22 / 2019

Anonymous

Conroe , United States Minor Outlying Islands

The picture in the app looks like almost a limo and we got a very compact Toyota.

With this reservation you have booked a 3 passenger vehicle, the picture is only an example.

I travelled with my partner

05 / 19 / 2019

Oscar

Madrid, Spain

Very good service although it's a chaos to find the person who is waiting for you. This guy didn't speak English and it was a bit difficult to undesrtand him. Once we found the guy, the car was good and the service was very good.

I travelled with my partner

05 / 15 / 2019

Oscar

Madrid, Spain

Very good service. The car driver was on time at the reception of the hotel. I recommend this service having in consideration that the traffic is horrible in the city. We did the travel during Sunday and we didn't have problems related to the traffic. I think it's a must to go to the airport with any of these kind of services because of the airport is far from the city centre.

I travelled with my partner

Show all the reviews

Suvarnabhumi Airport	Hotel in Bangkok	US$ 29
Don Muang Airport	Hotel in Bangkok	US$ 29
Laem Chabang Port	Hotel in Bangkok	US$ 100
Suvarnabhumi Airport	Don Muang Airport	US$ 35

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